Job Category: Service Writer
Damerow Ford is seeking an experienced/motivated service advisor with excellent customer service who will go the extra mile for his/her customers to insure the best quality service is given. You must also have a strong sales skillset keeping the technicians productive. We have a fun/family setting with many long term employees in the service and parts departments, our dealership is still independently owned and operated with two other local stores. We are the number one Ford selling dealer for the past 4 years in a row we have a large customer base. We have a goal of being the number one Ford Service department in both sales and customer service that everyone here works hard to achieve. We used CDK/ADP and electronic multi-point inspection system.
Greet customers in a timely, friendly manner, at their vehicle.
Answer phones and set appointments as needed.
Maintain a high CSI ranking national average or better.
Keep in contact with customers as required.
Follow all Ford warranty guide lines.
Interpret warranty information & policies to customers.
Identify ROs that require special handling such as rush, customer waiting, special problem, or comeback.
You will be responsible for booking your own repair orders.
Assist with parking vehicles as needed and keeping the service drive clear.
Stay up to date on all training requirements.
Perform a walk around inspection at time of write up.
Provide estimates of labor & parts.
Prior experience as a service advisor or assistant service manager required
Dealership experience preferred.
General knowledge of mechanical operations.
Professional personal appearance.
Excellent oral & written communication skills.
Very competitive pay plan off parts and labor sales, with bonuses for CSI, Hours per RO, effective labor rate, and flush spiffs. ($6,000-$12,000 per month commission biased)
We offer 401k, dental, vision, health, paid sick time, vacation time.
Job Types: Full-time, Commission
Pay: $6,000.00 - $12,000.00 per month
sales: 3 years (Preferred)
Beaverton, OR (Required)
United States (Required)
Paid time off
This Job Is Ideal for Someone Who Is:
Dependable -- more reliable than spontaneous
People-oriented -- enjoys interacting with people and working on group projects
High stress tolerance -- thrives in a high-pressure environment
Monday to Friday