Job Category: Service Writer
A Jaguar Land Rover Service Advisor will perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
Consult with customer on applicable service specials.
Service Advisors prioritize required services, and is prepared to provide options upon request.
Document declines for services and ask for follow-up on future service considerations
Keep customer informed on completion times, service expenses, and possible changes.
Service Advisors remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Spend quality time building relationship with the customer.
Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.
Job Type: Full-time
Pay: $57,000.00 - $87,000.00 per year
To keep our employees and customers safe we sanitize all vehicles as they come in and again when returned to a customer. We require face masks for employees and customers. We practice safe distancing and sanitize service desks after every customer.
service advisor: 4 years (Required)
United States (Required)
Must pass a drug screening test
This Job Is Ideal for Someone Who Is:
Dependable -- more reliable than spontaneous
People-oriented -- enjoys interacting with people and working on group projects
Detail-oriented -- would rather focus on the details of work than the bigger picture
Achievement-oriented -- enjoys taking on challenges, even if they might fail
Autonomous/Independent -- enjoys working with little direction
Innovative -- prefers working in unconventional ways or on tasks that require creativity
High stress tolerance -- thrives in a high-pressure environment
Waiting period may apply